Elements and Performance Criteria
- Provide supervision support for community service workers
- Maintain regular contact with workers to demonstrate availability for back-up at all times
- Monitor workers to ensure their conduct maintains physical and psychological safety of clients, self and other workers
- Promote and maintain a high level of care consistent with work role practice and ethical guidelines
- Provide coaching as required to support work strategies in line with organisation and/or practice guidelines
- Assist worker to provide referral support for clients as required and within organisation guidelines
- Instigate interventions as required to address emergency situations
- Collaboratively establish the goals and purpose of each supervision event with the worker
- Ensure supervision is used in a way that best helps clients and fulfils duty of care obligations
- Provide administrative assistance in community service work context
- Provide administrative support if required to ensure availability of services in line with organisation policy
- Monitor technical aspects in the workplace and report on related issues in line with organisation policies and procedures
- Complete supervision reports after each contact to reflect significant interventions
- Maintain ongoing communication with workers' line manager as required regarding supervision contacts
- Provide structured debriefing
- Evaluate worker's supervision needs and identify any areas for skills development
- Provide a structured debriefing process for workers requiring assistance to address needs and within organisation guidelines
- Provide constructive feedback about the worker's performance and the supervision process as appropriate within organisation guidelines
- Review the supervision process with the worker and seek feedback about effectiveness
- Provide limited and structured skills-based supervision as appropriate in line with scope of own work role and organisation guidelines
- Refer workers for further skills-based supervision where needs identified in line with organisation policies and procedures
- Report any breach of ethics or professional practice, or significant disagreement regarding supervision to manager (or equivalent) in line with organisation's dispute resolution policy
- Maintain professionalism and skills development
- Regularly update own knowledge and skills in supervision practice and procedures in line with organisation guidelines
- Regularly attend supervision meetings, seek additional supervision and undergo performance appraisals as required to maintain necessary skills and up-to-date knowledge of organisation policies and procedures
- Ensure own supervision practice is in keeping with and promotes the values, ethical guidelines, policies and procedures of the organisation
- Consistently set and maintain boundaries between workplace and supervision processes, so performance responsibility remains with worker
- Ensure supervision process remains confidential in relation to information pertaining to worker, client and workplace
- Take all reasonable steps to ensure that any personal or social contact with workers does not adversely affect the supervision process
- Work with respect for the value and dignity of workers and clients with due regard for policy and standards relating to discrimination of all forms, and equal rights and opportunities